1. What is IRCTCmobile?

    IRCTCmobile is a unique secure transaction solution residing on your mobile phone, which allows you to book railway tickets from anywhere and anytime. The IRCTCmobile has an attractive and user-friendly interface to facilitate easy navigation and has capability to book tickets in real time and store tickets details, making it an ideal ticketing solution.

  2. How does the railway ticketing through IRCTCmobile work?

    Once you enter your mobile number in the IRCTC web page, you will be automatically registered, post which you can download and install IRCTCmobile on your java-enabled mobile phone. You can start booking railway tickets through your IRCTCmobile and pay through the credit card/ cash card.

  3. What are the pre-requisites for using the IRCTCmobile?

    The pre-requisites for using the IRCTCmobile are: You need to be a IRCTC user

    • Have a Java enabled mobile phone or a smart phone
    • Have GPRS service activated on your mobile phone
    • Have a credit card/cash card.
    Note: This service is not available for CDMA mobile users

  4. How do I know if my mobile is Java enabled?

    To check if your phone is Java enabled: Refer to your phone book manual, or Refer to the phone manufacturer's website. Note: If you can download games through your mobile phone, it indicates that your mobile is java enabled.

  5. Where do I check my phone’s model number?

    The model number is generally printed inside the phone where the battery is placed. The same could also be found in the user manual provided along with the phone. Some mobiles provide options to display the model number.

  6. What is GPRS?

    GPRS stands for General Packet Radio Service. It is an enhancement to the GSM mobile communications system, which allows internet browsing on a mobile phone as well as connecting to data services.

  7. How do I get GPRS service?

    Please call your mobile operator and subscribe to a GPRS connection.

  8. What are the charges for GPRS service?

    Please contact your mobile operator.

  9. How quickly can I get my GPRS service activated?

    Please contact your mobile operator.

  10. Mobile operator offers multiple GPRS plans. Which one should I subscribe to use IRCTCmobile?

    Railway ticketing through IRCTCmobile will work on all the GPRS plans of various mobile operators.

  11. What are the benefits of using the railway ticketing service through IRCTCmobile?

    You can now book your tickets from anywhere and at anytime using your IRCTCmobile application residing on your mobile phone. It gives you an increased convenience through a secure, real time ticketing services

  12. What are the features related to railway ticketing available through the IRCTCmobile?

    Presently, railway ticketing is the only service available through IRCTCmobile and the following features are available Register to IRCTC through mobile phone Book ticket through your mobile phone View booked ticket details View train route View fare View availability View train details Manage passenger list on IRCTCmobile Fast booking option.

  13. Do I need to be registered to use the IRCTCmobile?

    Yes. You need to register yourself with IRCTC for using the IRCTCmobile or from the web site http://www.irctc.co.in

  14. What are the steps for getting the IRCTCmobile service on mobile?

    Register for the service Download and install the IRCTCmobile on your mobile phone Activate IRCTCmobile on your mobile phone Your IRCTCmobile is now ready for use

  15. How do I register for the railway ticketing service through IRCTCmobile?

    Steps for registering for railway ticketing IRCTCmobile service: User enters the mobile number User gets registered for IRCTC ticketing through IRCTCmobile Post registration,user receives a service SMS (also called as WAP SMS) from IRCTC containing the link

  16. How do I download IRCTCmobile?

    post registration, user receives a service SMS (WAP SMS) containing a link User accepts the WAP SMS by selecting it or by accepting it or by clicking the link in the WAP SMS This will result in downloading of the IRCTCmobile application The application will prompt the user to ‘install’ User selects ‘Yes’ to install the application on to the mobile phone Once installed, IRCTCmobile icon will appear on the phone menu/games/application/my own folders.

  17. How do I activate the IRCTCmobile?

    Please follow the steps given below to activate IRCTCmobile on your mobile phone: Select the IRCTCmobile icon on your mobile phone Set a PIN for IRCTCmobile. This PIN will be used for your future logins IRCTCmobile will connect to the IRCTC’s back end server and initiate the activation process IRCTCmobile will download the necessary information by synchronizing with the IRCTC's backend server. The IRCTCmobile main menu is now activated on the phone screen

  18. Can I change my IRCTCmobile PIN?

    Yes. IRCTCmobile provides you an option to change your PIN.

  19. How can I change my IRCTCmobile PIN?

    The procedure for changing your IRCTCmobile PIN is: Login to IRCTCmobile Go to options and select ‘Change PIN’ Enter old PIN, followed by the new PIN and select OK to change PIN. A message is displayed once the PIN is changed successfully Select ‘Back’ to return to the main screen

  20. What if I forget my IRCTCmobile PIN?

    In case you forget your PIN, on 3 consecutive incorrect PIN entries the application will get locked.

  21. What if the IRCTCmobile gets locked?

    IRCTCmobile gets locked on three successive incorrect PIN entries. 'Your IRCTCmobile is locked’ message will be displayed. Follow the procedure mentioned below: Call the IRCTC customer care and request for unlocking the IRCTCmobile Provide the required information for verification of identity You would receive an unlocking code from the IRCTC customer care Select ‘Unlock’ on the IRCTCmobile Enter Unlocking code and set new PIN for IRCTCmobile IRCTCmobile connects to the server to unlock IRCTCmobile IRCTCmobile is unlocked successfully. Press ‘Ok’ to return to the main men.

  22. How do I navigate through IRCTCmobile?

    IRCTCmobile currently consists of 4 icons on the main screen: 

    Shubh Yatra: Presently this service is not available on the mobile.Visit http://www.irctc.co.in for details 

    Tourism: Presently this service is not available on the mobile.Visit http://www.irctc.co.in for details 

    Offers: Presently this service will is not available on the mobile.Visit http://www.irctc.co.in for details 

    Booking: This menu contains all the features which have been mentioned above The main screen has the ‘Options’ menu, which consists of: Sync Change PIN Move Icon Upgrade About Exit Select any item by pressing the ENTER key or Joystick on the phone, or by selecting menu.

  23. Can I use debit cards or do a direct bank debit?

    No, you cannot use your debit card or direct bank debit.

  24. What are the payment options?

    Currently, you can pay using any Visa/MasterCard or ITZ Cash Cards.

  25. Will my credit card information in the IRCTCmobile be safe?

    The credit card information in the IRCTCmobile is transmitted in an 128 bit encrypted format that can’t be retrieved by anyone.

  26. How much will I be charged per transaction done through IRCTCmobile?

    The transaction charges for railway ticketing will be the same as in the case of IRCTC. However, the mobile operator will additionally charge for the GPRS as per the subscribed GPRS plan.

  27. Are transactions made through the IRCTCmobile secure?

    Transactions made through the IRCTCmobile are completely secure. IRCTCmobile has built in features at every level that make it nearly impossible for anyone to break through the security net. The transmitted data is encrypted, and even the data stored on the mobile is in an encrypted format. IRCTCmobile architecture addresses the following security requirements: Privacy - Information sent from one party to the other is completely confidential Integrity - Information sent from one party to the other cannot be altered without detection Authentication - Verification of both party’s identities Non-repudiation - All messages between both parties are signed, ensuring an auditable record of the transaction.

  28. What is IRCTC login and password?

    You need to register with IRCTC to get a IRCTC login and password. You can register through IRCTCmobile (This may not be available on all mobile handsets) or by visiting http://www.irctc.co.in. By default the mobile will have Guest Login and password for IRCTC. With this login and password you will be able to do everything related to IRCTC except ticket booking through your mobile. For booking, you need to register with IRCTC and login to IRCTCmobile with your IRCTC login ID and password.

  29. How can I add passengers to the passenger list stored on the mobile?

    On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to lack of sufficient memory you can add a limited number of passengers The procedure for adding passenger details to the passenger list is: Open IRCTCmobile with the appropriate PIN Select ‘Ticketing’ icon Customer Select ‘Passenger List’ icon Select ‘Add’ from ‘Options’ Enter the passenger details as requested in the screen and Select ‘Add’ in 'Options' Passenger name will appear in the list

  30. How many passengers can be added to the list?

    On high-end phones, you can add any number of passengers to the 'Passenger List'. On low-end phones due to lack of sufficient memory you can add a limited number of passengers.

  31. How do I view the passenger details?

    To view passenger details: Open IRCTCmobile with the appropriate PIN Select 'Booking' Select on ‘Reservation’ icon Customer Select ‘Passenger List’ icon Select ‘View’ from ‘Options’ Passenger details are displayed on IRCTCmobile.

  32. How do I edit the passenger details?

    To edit your passenger details: Open IRCTCmobile with the appropriate PIN Select 'Booking' Customer Select ‘Passenger List’ icon Select ‘Edit’ from ‘Options’ Modify the passenger details as desired on the screen and select ‘Update’ Passenger details will be updated and stored in IRCTCmobile

  33. How can I delete the passenger details?

    The procedure for deleting the passenger details are: Open IRCTCmobile with the appropriate PIN Select 'Booking' Customer Select ‘Passenger List’ icon Select ‘Delete’ from ‘Options’ Confirm if you wish to delete the entry Passenger details will be deleted from the list

  34. Can I add a passenger while booking?

    Yes, you can add passengers while booking your ticket. Follow the steps given below: Open IRCTCmobile with the appropriate PIN Select 'Booking' Select ‘Reservation’ icon Select the ‘Book Ticket’ icon in IRCTCmobile & select the train for travel. Select ‘Add New ’ from ‘Options’ Enter the passenger details as requested in the screen and Select ‘Add’ in Options Passenger name will appear in the list

  35. Can I edit the details of the passenger while booking?

    Yes, the steps to edit the passenger while booking are as follows: Select the ‘Reservation’ icon in IRCTCmobile & select the train for travel. Add the required passengers from the list Select ‘Edit’ from ‘Options’ to edit any of the selected passengers Enter the passenger details as requested in the screen and Select ‘Add’ in Options Passenger name will appear in the list

  36. How do I book my ticket using the IRCTCmobile?

    To book your ticket using IRCTCmobile: 

    Login to IRCTCmobile on your mobile phone and Select ‘Booking’ 

    a) Enter first three characters of city or city code in the ‘From’ and ‘To’ field 

    b) Select ‘Next’ from the ‘Option’. 

    Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’ 

    Select the ‘Class’ from ‘Option’ 

    Select the ‘Date of Journey’ IRCTCmobile will fetch and display the trains 

    a) Select the desired train and Select ‘Next’ 

    b) Select ‘Train details’ from Options to view the details After confirming the Itinerary review, 

    Select ‘Book’ After reading the disclaimer, 

    Select ‘Next’ in Options Select ‘Passenger List’ to add passengers. 

    Alternatively, Passenger details can be added by selecting ‘New Passenger’ from Options 

    Select the desired check boxes against passenger names and Select ‘Add to Ticket’ Select ‘Next’ 

    Enter the mailing address where the ticket has to be delivered 

    Enter the credit card details or cash card account no. and select ‘Continue’ from Options Enter ‘CVV’ or cash card PIN. and Select ‘Next’ Select ‘Book Now’ An I-ticket* with itinerary details is displayed and stored on the IRCTCmobile. 

    I-ticket will be sent to the mailing address * only I –tickets can be booked from the mobile phones. I –ticket is delivered to the passenger through courier at the postal address provided by the IRCTCmobile user. The user cannot take print out of I- ticket.

  37. How far in advance can the ticket be booked?

    Through IRCTCmobile, you can book a train up to 120 days in advance and 2-3 clear days in advance excluding the date of journey.

  38. Can I make a reservation for anyone?

    Yes, you can book through IRCTCmobile for anyone.

  39. Can I book for all destinations through IRCTCmobile?

    You can book I-tickets on IRCTCmobile for all the destinations

  40. What if I do not receive an I-ticket through the courier?

    If you fail to receive I-ticket in 2-3 clear days, you can contact IRCTC call center and enquire about the status giving relevant ticket details. You can also mail at care@irctc.co.in. Alternatively you can track you ticket by entering the PNR number in the 'Track your ticket' page provided on the irctc.co.in website, from the next day of booking the ticket. You can contact your local Overnite Express courier office, produce proof of identity along with transaction ID and PNR number and collect your ticket.

  41. How many passengers in a ticket can I book using the IRCTCmobile?

    You can book a maximum of 6 seats at a time (adults and children included) using the IRCTCmobile.

  42. How many I-tickets can I store on my mobile?

    The number of I-tickets that can be stored on the mobile depends on the phone’s memory.

  43. How do I view my stored I-tickets on the IRCTCmobile?

    The procedure for viewing an I-ticket on IRCTCmobile is: Open IRCTCmobile with the appropriate PIN Select ‘My Tickets’ icon Select from 'last booked ticket' or 'Fetch all tickets' You will be able to view all the ticket details like: PNR, Ticket no., passenger name, fare details, train details etc

  44. What if I just want to obtain train schedules without making a reservation?

    To obtain only the train schedules, simply follow this steps Login to IRCTCmobile on your mobile phone and Select ‘Booking’ a) Enter first three characters of city or city code in the ‘From’ and ‘To’ field b) Select ‘Next’ from the ‘Option’. Confirm city by selecting ‘From’ and ‘To’ for the desired city and Selects ‘Next’ Select the ‘Class’ from ‘Option’ Select the ‘Date of Journey’ IRCTCmobile will fetch and display the trains a) Select the desired train and Select ‘Next’ b) Select ‘Train details’ from Options to view the details

  45. Can I cancel or get the refund of the ticket booked through the IRCTCmobile?

    The cancellation of the ticket can’t be done from the IRCTCmobile. For cancellation you have to follow normal procedure of cancellation over the counter. The refund money will be credited back electronically to the same credit/cash card which has been used for booking tickets. The refund may take around 1-3 days from the date of cancellation

  46. What if I lose my mobile?

    If you loose your mobile: Call the customer IRCTC care centre Provide details for verification of identity Request for blocking the IRCTCmobile Perform a Change of Handset , once you avail your new phone

  47. What if I change my mobile handset or change my SIM card of my mobile?

    If you buy a new handset but use your old SIM (Old Mobile No.), follow the registration and download procedure as mentioned in registration and download FAQ. Please ensure that you have deleted the IRCTCmobile application in the old handset. If you change the SIM, please delete/remove your old IRCTCmobile application form the phone and follow steps as mentioned in registration and download FAQ.

  48. If I change my handset will my I-tickets stored on my old handset be available on my new handset?

    Yes, in case of any change in handset after following the ‘Change Device’ procedure (for details refer F.A.Q Above) all the details will be available in the IRCTCmobile on the new phone.

  49. Can anyone else use my IRCTCmobile?

    A PIN protects IRCTCmobile, which ensures that only an authorized user accesses IRCTCmobile. After 3 consecutive wrong inputs of the PIN, the IRCTCmobile gets locked. Please do not share your pin with anyone for security reasons.

  50. Why should I synchronize IRCTCmobile?

    Synchronizing will keep your IRCTCmobile updated with the latest information. To synchronize your IRCTCmobile, press Sync in Options on the main screen of your IRCTCmobile. A message will be displayed, with summary of downloaded items.

  51. How do I synchronize the IRCTCmobile?

    The procedure for synchronizing the IRCTCmobile is: Select the ‘Sync’ option in the main screen of your IRCTCmobile The synchronization process will be initiated Summary of the uploaded or downloaded items will be displayed on the phone screen Select ‘OK’ to return to the main screen.

  52. What if the GPRS connection breaks while booking the ticket?

    If GPRS connection breaks while booking the I-ticket, IRCTCmobile will display the appropriate error message. Please select the ‘Retry’ option to try again.

  53. What if the GPRS connection breaks after I have entered the card details?

    If GPRS connection breaks at any point, please select the ‘Retry’ option to try again. If you exit IRCTCmobile without retrying in the following cases, the transaction will remain pending and can be completed the next time you login to IRCTCmobile. In case any money gets deducted without the booking process getting completed, the same will be refunded back.

  54. What if my mobile goes off because of low battery while booking the ticket?

    If your mobile goes off because of low battery in the following cases the transaction will remain pending and can be completed the next time you login to the IRCTCmobile.

  55. What if I receive a call or SMS while booking the ticket?

    If you receive, a call or SMS while booking the ticket IRCTCmobile will work in background and will not be affected. But if the duration of call is long the IRCTCmobile will logout automatically after sometime to ensure security.

  56. While downloading, I get a message saying "Un-trusted Application". What should I do?

    Please select ‘Yes’ for this option. This option is specific to the mobile device and would not affect the application or mobile phone.

  57. Does IRCTCmobile have a similar appearance on all phones?

    The functionality of the IRCTCmobile remains same for all the phones. The appearance although might change from phone to phone depending on the visual interface of the phone.

  58. What is IRCTCmobile Lite version?

    Since heap memory size and JAR size, which are important for running Java applications on mobile phones, vary from phone to phone, C-SAM has developed a IRCTCmobile version which can run on mobile phones with constraints of heap memory and JAR size. This is called IRCTCmobile Lite version.

  59. What are the features available on IRCTCmobile Lite version?

    IRCTCmobile Lite version has all the features except the following restrictions: Application icon and all other images will not be displayed Number of passengers that can be stored depends upon the memory of the device Fast Booking icon will not be provided Only 1 ticket will be stored IRCTCmobile

  60. Will IRCTC mobile work on CDMA mobile connections like TTSL, TTML, Reliance, MTNL Garuda, BSNL WLL?

    No. Presently IRCTC mobile service is available only for GSM users with appropriate GPRS connection.

  61. After entering mobile number on the IRCTC website, I did not receive the SMS?

    On entering the mobile number, you shall receive a service SMS (also called as WAP Push Message). This is a special SMS containing a URL link. Please check your 'Message Inbox' or 'Service Message Inbox'. This message might be received in either of these locations depending upon your handset model. In some cases, you may need to enable the message settings to allow receipt of this service message. For enabling the message setting, please do the following Go to Messaging>Options>Settings>Service Messages>OFF. Turn this to ON to receive the WAP Push

  62. How do I recommend this application to my friends?

    On the IRCTCmobile homescreen, please select 'Refer a friend' from options. Enter your friend's mobile number, friend's name and your name and select send. Your friend will receive a WAP SMS. Please ensure that your friend has GPRS. Your friend will not be charged anything, whereas you will incur only data cost as per your GPRS plan. Disclaimer, Terms & condition: This FAQ has information as provided by www.indianrail.gov.in and http://www.irctc.co.in websites. This information is provided for the benefit of general public.