IRCTC Travel Agent Guideline’s

The web services agents of IRCTC have been permitted to book only One Tatkal ticket per train per day on the internet.

• No advertisement in any form whether in print or press media is to be issued without prior permission from IRCTC in writing.
• Extra charges in any form whether for cancellation of the ticket or checking the availability status should not be collected from the customers.
• Transfer & re-sale of Tickets is punishable under Indian Railway Rules under Sec.142.
• IRCTC’s logo, should not be used in Visiting Cards, Letterheads, and Pamphlets or in any other forms unless approved by IRCTC.
• The user id’s of the agents who are not booking tickets (non transacting agents) will be de-activated after a period of time as decided by IRCTC.
• All fraudulent activities like Overcharging, booking tickets thru personal user id’s, creating multiple user id’s will be dealt strictly. The minimum punishment will be deactivation and also further legal action will be initiated against the agent
• Alteration or tampering of the original ERS slip is a criminal activity and is punishable u/s 420 of the Indian Penal code.
• Mandatory for agent to display rules & regulation in the outlet.