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Railways 139 Service

139 Railway Service

One Nation-wide Number for all the Rail Passenger Enquiries

Dial 139

The user can just call, send an SMS or use USSD from any Village or Town or City without STD for all basic enquiries of train running and reservation related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted & Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wakeup Call etc..

  • Accessible from all telephones (Landline, Mobile etc.) and from all Service Providers.
  • Information can be obtained in Regional languages also other than English & Hindi.

Destination Alert

Railway Passengers can set destination alert on
  • 139 Railway Enquiry Service IVR
  • 139 Railway Enquiry service with assistance from customer service Executive
  • SMS 139 with one simple keyword
Steps for Activating Destination Alert on 139 IVR
  • Dial 139 from the Mobile you want you want to set Destination Alert
  • Choose your preferred language
  • Select option 7 from the IVR main menu
  • Press -2 for Destination Alert
  • Enter your 10 digit PNR number
  • Press 1 to confirm your PNR number

Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name

Steps for Activating Destination Alert with Assistance from 139 customer Service Executive

While conversing with the Customer Service Executive
  • Please convey your 10 digit PNR number
  • Please reconfirm your mobile number on which destination alert is to be set
  • Customer Service Executive will confirm that destination alert has been set

Note:- You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name

Activating Destination Alert through SMS on SMS 139
  • You can also set destination alert using SMS 139 service. JUST send following SMS from the mobile on which you want to activate Alert: ALERT (PNR Number)

Note:- You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name

Note:-

  • Call/SMS only from the mobile number on which you want to set destination alert.

Wake-up Alarm

Railway Passengers can set Wake-up Alarm on
  • 139 Railway Enquiry Service IVR
  • 139 Railway Enquiry Service with assistance from Customer Service Executive
Steps for Activating Wake- up Alarm on 139 IVR
  • Dial 139 from the Mobile you want to set Wake-up Alarm
  • Choose your preferred language
  • Select option 7 from the IVR main menu
  • Press -1 for wake-up Alarm
  • Enter your 10 digit PNR number
  • Press 1 to confirm your PNR Number
  • Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact our customer care executive

Note:- Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for Destination Station Name

Step for Activating Wake-up Alarm with 139 Customer Service Executive While conversing with the Customer Service Executive-
  • Please convey your 10 digit PNR number.
  • Please reconfirm your mobile number on which Wake-up Alarm is to be set.
  • Customer Service Executive will confirm that the Wake-up Alarm has been set.

Note:-You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile number for Destination Station Name

Note:-

  • Call only from the mobile number on which you want to set Wake-up Alarm

Charges Applicable:

Following call charges are applicable for calls received on 139:

Mobile:

Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.

SMS

SMS Cost is Rs. 3 per SMS.




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