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TDR (Ticket Deposit Receipt)

What is TDR ( IRCTC / Indian Railways Refund) ?

TDR (Ticket Deposit Receipt) is process of claiming refund for the booked ticket from Indian Railways (IRCTC). The refund process will take at-least 60 days and more.

When I can submit TDR ?

TDR filing Reason & Refund Eligibility as per Railway Refund Rules

  • Train Cancelled
    Refund will be process automatically.
  • Train Late More Than 3 Hours and Passenger Not Travelled.
    TDR shall be filed before the actual departure of the train for availing full refund
  • Difference Of Fare In Case proper Coach Not Attached and passenger has to travel in lower class
    TDR shall be filed within 2 days of the date of issue of the certificate(excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.
  • AC Failure.
    TDR shall be filed within 20 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.
  • Excess fare Charged BY TTE
    TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.
  • Party Partially Travelled.
    TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.
  • Passenger Not Travelled.
    No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train. No refund of fare shall be admissible on RAC etickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.
  • Train Diverted And Passenger Not Travelled.
    TDR shall be filed upto 72 hours of schedule departure of the train at passenger’s Boarding station.
  • Train Diverted And Train Not Touching Boarding Station.
    TDR shall be filed upto 72 hours of schedule departure of the train at passenger’s Boarding station.
  • Train Diverted And Train Not Touching Destination Station.
    TDR shall be filed upto 72 hours of schedule departure of the train at passenger’s Boarding station.
  • Passenger Not Travelled Due To Ticket In RAC After Chart Preparation.
    No refund of fare shall be admissible on RAC etickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.
  • Train Terminated Short Of Destination.
    TDR shall be filed upto 72 hours of schedule arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.
  • Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel.
    TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.
  • Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
    No refund shall be granted on reserved/RAC/waitlisted ticket if it is TDR filed after thirty minutes before scheduled departure of the train.
  • Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location.
    No refund of fare shall be admissible on the ticket having confirmed reservation in case ticket is not cancelled or TDR not filed online upto four hours before the scheduled departure of the train. No refund of fare shall be admissible on RAC etickets in case the ticket is not cancelled or TDR not filed online upto thirty minutes before the scheduled departure of the train.
  • Change In Reservation Status From Confirmed To Waitlisted/Part Waitlisted/RAC After Chart Preparation.
    No refund shall be granted on RAC ticket or waitlisted ticket after thirty minutes before the scheduled departure of the train.
  • After Charting No Room Provided.
    TDR shall be filed within 3 hours of actual departure of the train at passengers Boarding station.
  • Difference Of Fare As Passenger Travelled In Lower Class.
    TDR shall be filed within 2 Days of the date of issue of the certificate(excluding the day of issue of the certificate) and the original certificate (GC/EFT) issued by the ticket checking staff is to be sent through post to IRCTC.

Please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

How do I file a TDR for Train tickets booked through IRTCTC?

TDR Filing Details:

  • Login to your IRCTC Account.
  • Click to Booked Ticket History.
  • List of tickets where date of Journey has elapsed.
  • Select PNR for which TDR is to be filed and click "File TDR" Button.
  • Select the passenger name from the ticket details for claiming TDR refund.
  • Select the reason form list box or type the reason if you select others.
  • Click Submit Button.
  • If Selected "Other" option new text box will open.
  • Customer can fill the details of reason and then click Submit button.
  • Confirmation will be show for completing filing TDR.
  • If details are confirmed clik "OK" in alert window.
  • Your TDR has been Filed Successfully.
  • TDR Entry Confirmation page will be show PNR Number, Transanction ID, Reference number, TDR Status, Reason.

How do I file a TDR for tickets booked through Paytm / Makemytrip / Cleartrip / Yatra ?

When your Train ticket booked through Paytm / Makemytrip / Cleartrip / Yatra, you can follow these procedure.

  • Login to your IRCTC Account.
  • Click to Booked Ticket History.
  • List of tickets where date of Journey has elapsed.
  • Select PNR for which TDR is to be filed and click "File TDR" Button.
  • Select the passenger name from the ticket details for claiming TDR refund.
  • Select the reason form list box or type the reason if you select others.
  • Click Submit Button.
  • If Selected "Other" option new text box will open.
  • Customer can fill the details of reason and then click Submit button.
  • Confirmation will be show for completing filing TDR.
  • If details are confirmed clik "OK" in alert window.
  • Your TDR has been Filed Successfully.
  • TDR Entry Confirmation page will be show PNR Number, Transanction ID, Reference number, TDR Status, Reason.

How much percentage of ticket price is refunded if passenger not traveled under TDR refund scheme in railways?

It depends on the reason you have filed for the TDR. For example:

  • Once you filed a TDR for "Train late than 3 hours and passenger not travelled", got return in around 45 days (Full Refund of reservation cost)
  • Once you filed a TDR for "Ticket converted from wait list to RAC and passenger not travel", got refund in 7 days (Full money refunded :-))
  • Once for "AC not working properly " provided by the TTE in train itself, still waiting for my return (almost 1 year).

Basically your TDR application requires the approval of zonal manager, it differs in time depending on your reason and yes sometimes your TDR gets rejected also.

What is EFT detail in filing IRCTC TDR?

Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund. In case of wrongly charged by the TTE-full refund will be granted by the Chief Commercial Manager/Refunds. Excess fare ticket (EFT) (in original) issued by the TTE is must to claim for refund.

What is CR registered status in IRCTC TDR?

'CR' stands for "Claim Refund" which means you can obtain a refund of a ticket on a journey not taken. You could also check back on the TDR status from time to time. If it shows Admin Approved, it means that your case is eligible for a refund as approved by the IRCTC Corporate/IRCTC Zonal Office.

Suppose I am unable to approach the concerned authorities, what do I do?

In exceptional circumstances you may obtain a Ticket Deposit Receipt (TDR) from the nearest major station within 3 (Three) days from the day of scheduled travel. You must then submit an application in the prescribed form (Printed on the back of TDR) to the Chief Commercial Manager (Refunds) of the Zonal Railway to which the Ticket Deposit Receipt-issuing station belongs.

This application must be submitted within 10 (Ten) days from the date of your journey. The refund offi cer will examine the case on merit and, if decided, refund will be sent to you by a Station Pay Order (to be encashed at station) or Money Order or Crossed Cheque.

Ticket Deposit Receipt (TDR) Rules in case of I-Ticket:-

Online refund request is not allowed for i-ticket.

  • Customers are requested to surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt (TDR) within 30 days from the date of scheduled travel.
  • Send your claim for refund to the following address attaching the original copy of the TDR to:
  • GGM(IT),
    Indian Railway Catering and Tourism Corporation Ltd.
    1stFloor, Internet Ticketing Centre
    IRCA Building, State Entry Road
    New Delhi 110055.

  • The TDR Refund will be processed as per Extant Railway Rules:
  • IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways.

How long does it take to get IRCTC TDR refund?

The TDR Refund will be processed as per Extant Railway Rules. TDR should be filed before or within 30 minutes of the Departure of Train. The refund process will take at-least 60 days and more. E-ticket refund request (after chart preparation) can be filed online.

Ticket deposit receipt(TDR) Rules in case of E-Ticket:-

  • E-ticket refund request (after chart preparation) can be filed online.
  • The customers are requested to use the online TDR Filing & Status tracking service provided by IRCTC. Select the “File TDR” Link in the left panel under the “My Transactions” menu for filing TDR online IRCTC will forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to same account through which payment was made after receiving the same from the concerned Railways. In case of e-ticket the refund is processed by the Refund Office of the Zonal Railways in whose jurisdiction the destination station of the train falls.
  • Online File TDR option is not available for Agent. If ticket booked through Agent the refund request should routed through Agent only.
  • Whenever Agents received such a request from their customers they are required to send a mail to etickets@irctc.co.in containing following details.

Ticket Details:

PNR Number Transaction Id Train Number From To Date of Journey
1234567890 1000XXXXX 12345 NDLS BCT 01-Nov-2017

Passenger Details:

Sl No. Passenger Name Age Sex Reason for TDR
XX XXXXXX XXXXXX XX X XXXXXXXXXXXX

A part from above, the agent will give a declaration that he has obtained written request from the customer for refund. IRCTC will file TDR and forward the claim to Concerned Railways to process the refund and money of refund amount will be credited back to Agents account through which payment was made after receiving the same from the concerned Railways.

TDR Filing for Agent:-

The Authorized Agents of IRCTC cannot file TDRs online. They have to send a mail to IRCTC for filing TDR. The customers who have to claim refund against the tickets purchased through the Agents should approach to the concerned Agent for filing TDR. It should be kept in mind the Railways decide refund cases as per extent Railway Refund Rules. As such it should be ensure that the TDRs are filed within the prescribed time limits.

Whenever Agents receive such requests from their customers, they are required to send a mail to IRCTC at nominated e-mail id, provided by IRCTC through their registered e-mail id containing following details within prescribed time. If any TDR request is received at other than nominated email id or from other than registered e mail id, IRCTC shall not be entertain the same.

The agent will obtain written request from the customer for refund for record purpose as proof that the customer has preferred claim for refund.

The cases in which TDR are filed are decided by the Zonal Railway under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of the Agent through which payment was made.




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